No, already placed orders cannot be changed. You will have to contact customer service to cancel it and place a new order.
Duties and taxes are not included in the final purchase price for Australian customers.
Once your order is dispatched you will receive a shipping confirmation along with tracking details for your order. Furthermore, you can track your order via the ORDER STATUS page in the HELP section.
Refunds usually take between 2-5 business days from the time the return has arrived at our warehouse. Please note that it may take up to 10 business days to handle refunds during Sale period. You will receive an email when the refund has been processed.
Return costs for orders outside the EU are carried by the buyer.
No, that is not currently possible. You will have to return it directly to our warehouse.
No, it is not possible to exchange an item. You will have to return the item and place a new order instead.
Our product page helps with sizing through our size guide.